Exchanges & Returns
We want you to love your new Deezi Active as much as we do but just in case you don’t here is what to do.
Don’t stress our customer service team are here to look after you every step of the way.
RETURNS / EXCHANGE POLICY
If for any reason you are not happy with your purchase, you can return your goods to us within 7 days of purchase and we will be happy to offer you a refund or exchange. The item must be in the original condition with tags attached and must not have been worn or damaged.
The original and return postage is at the buyer’s expense and will not be refunded or credited as part of the purchase amount.
Before returning the item, please inform our customer service team via email at firstname.lastname@example.org our team will provide you with a returns authority number and returns form. The form must accompany your item on its return as well as your original proof of purchase receipt.
Please return your item to
PO Box 9027
Harkaway VIC 3806
Once your returned item reaches us either a refund will be processed via the same payment method or an exchange will be issued as communicated in the returns form.
Postage of an exchange item is at buyer’s expense.
Any returns that do need meet these conditions will unfortunately be rejected and sent back to the customer at their own expense.
There is no exchange or refund on sale items, all purchases are final.
If you have any questions please do not hesitate to contact our customer service team.